Refund policy

Returns & Refunds

We want you to be stoked with your Rinsd experience — from unboxing to your wetsuit feeling fresh and clean.

If for any reason you're not happy with your purchase, here's how we can help:

🌿 Unopened Items

You can return any unopened, unused Rinsd product within 30 days of delivery for a full refund. Just drop us a message at hello@rinsdkit.com with your order number and subject line, 'return request' and we’ll help you sort a return.

🌊 Used Products

We’re a small brand with a big mission — and we stand by our tablets. If you've tried Rinsd and genuinely feel it's not right for you, email us within 30 days of receiving it. We’ll do our best to make it right — whether that's a refund, replacement, or something else.

📦 Return Shipping

Return postage costs are the responsibility of the customer unless the item was damaged, faulty, or incorrect.

♻️ Sustainable Note

Because we’re committed to sustainability, we don’t offer returns on partially used products unless there’s a quality issue — but we always want to hear your feedback.

Got questions or need help? Email us anytime at hello@rinsdkit.com — we're real humans, happy to help.